Monitoring, maintenance, support and security from a single source — so your team can focus on the business, not on operations.
Outages cost money, unpatched systems are a security risk, and routine tasks tie up your best people. With managed services from IFS, your IT gets a solid operational framework: monitored, maintained and supported by a team that runs enterprise environments every day — vendor-independent and with one dedicated contact person.
We continuously monitor your servers, storage systems, network components and services — with central alerting before an anomaly becomes an outage. Regular system checks and clear operations documentation are part of the package.
Updates, patches and firmware levels are rolled out on a schedule instead of being postponed. For questions or incidents, your team reaches our service desk — with a dedicated contact who knows your environment, not an anonymous hotline.
In operations, security is not a one-off task: we keep patch levels current, verify backups for recoverability and implement hardening and access standards — guided by established frameworks such as BSI baseline protection and ISO 27001. We also keep NIS2 requirements on the radar for you.
No two companies are alike — which is why there is no one-size-fits-all contract with us. From selective support for individual systems to looking after your storage and backup landscape to complete IT operations: the scope grows with your needs, not the other way around.
We record your systems, dependencies and current processes — and listen to where it hurts.
Together we define scope, service hours and response times — matched to budget and criticality.
Monitoring is set up, documentation created, handover points defined — without interrupting operations.
We operate, maintain and report regularly — and evolve the environment together with you.
It depends on the scope: number of systems and users, service hours and the depth of service you need. With our Managed Services Estimator you can gauge the monthly support effort yourself in two minutes — we then prepare a concrete offer on that basis.
Only if you want them to. In most cases we relieve existing IT teams of routine tasks such as monitoring, patching and support so they can focus on projects. For smaller companies we can take over complete IT operations on request.
We answer general enquiries within one business day. For ongoing operations we contractually agree fixed response times matched to the criticality of your systems — up to extended service hours for business-critical environments.
Yes — our service models are built to scale. Many clients start with the support of individual systems, such as storage or backup, and expand step by step as trust and demand grow.
No strings attached and at eye level: together we will find the level of support that fits you — reply within one business day.